Privacy Policy
PRIVACY POLICY
Primepex Property Management Ltd
Last Updated: February 2026
1. INTRODUCTION
Primepex Property Management Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.
Our registered office is at 19 Eastern Road, Romford, Essex, RM1 3NH.
2. INFORMATION WE COLLECT
We may collect and process the following personal information:
– Contact details (name, email address, phone number, postal address)
– Property information (address, ownership details, lease information)
– Financial information (bank details, payment history, service charge information)
– Identification documents (for compliance and verification purposes)
– Communication records (emails, phone calls, meeting notes)
– Website usage data (IP address, browser type, pages visited)
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
– Provide property management services
– Process payments and manage financial accounts
– Communicate with you about your property
– Comply with legal and regulatory obligations
– Maintain health and safety standards
– Improve our services and customer experience
– Send service updates and important notices
– Respond to enquiries and requests
4. LEGAL BASIS FOR PROCESSING
We process your personal data under the following legal grounds:
– Contract performance: To fulfill our property management obligations
– Legal obligation: To comply with UK property law and regulations
– Legitimate interests: To manage properties effectively and communicate with stakeholders
– Consent: Where you have given explicit permission
5. DATA SHARING
We may share your information with:
– Contractors and service providers (for maintenance and repairs)
– Legal and financial advisors
– Regulatory bodies and government authorities (when required by law)
– Insurance companies
– Auditors and accountants
We do not sell your personal information to third parties.
6. DATA RETENTION
We retain your personal information for as long as necessary to:
– Fulfill our contractual obligations
– Comply with legal requirements (typically 6-7 years for financial records)
– Resolve disputes and enforce agreements
7. YOUR RIGHTS
Under UK GDPR, you have the right to:
– Access your personal data
– Correct inaccurate information
– Request deletion of your data (subject to legal obligations)
– Restrict or object to processing
– Data portability
– Withdraw consent
– Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, contact us at sales@primepex.co.uk
8. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. This includes:
– Secure data storage systems
– Encryption of sensitive information
– Access controls and authentication
– Regular security assessments
9. COOKIES
Our website may use cookies to improve user experience. You can control cookie settings through your browser preferences.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated revision date.
11. CONTACT US
For questions about this Privacy Policy or our data practices:
Email: sales@primepex.co.uk
Phone: +44 7459 087577
Address: 19 Eastern Road, Romford, Essex, RM1 3NH
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